Potbelly_Support

My Singing Monsters: Dawn of Fire FAQ & Support

Please find answers to our most frequently asked support questions below.

Up-to-the-Minute Updates
(only offered in English)

It is likely that you are experiencing an authorization issue with Game Center.

Try logging out and back in to Game Center.

PLEASE READ CAREFULLY.

It’s possible that your device might be holding onto some bad data. Deleting and reinstalling the app should resolve these issues. For accounts using Google Play, Game Center and Game Circle login, you can safely uninstall the game and your account will remain on our servers. When you launch the app, you will be automatically logged in via this method.

If you are playing via anonymous login, please scroll to the bottom of this page and complete a support request using the form. Please categorize the request as “Technical” and include the Support ID of your account if you have recorded it. This can also be found by tapping the “?” on the loading screen.

Don’t worry – this is pretty easy to fix! Try logging out, force quitting the game, and logging back in. This can be done by going to Options > Log Out, completely closing the game, and re-selecting your log in method from the main menu.

Starhenge and the Celestials

FAQ_Celestial

Celestials & Star Charts – With the newly released update to Dawn of Fire, the Singing Monsters are looking to the stars to meet new friends! When you login, you’ll be shown a Star Chart displaying one of the Constellations of the Elements. Return daily to receive a free roll of the Cosmic Dice each day to travel along the path of the Star Chart! Completing the Constellation will unlock a new and special Celestial Monster for you to place on Starhenge, a mysterious floating island with a brand new song.

FAQ_CosmicDice

Additional Rolls – If waiting each day for a new roll at the dice isn’t your thing, you can always purchase extra rolls each day for 25 Diamonds per roll.

FAQ_Scaratar

Each Celestial Monster is Time Sensitive – The Celestial Monsters rotate on a monthly basis. Each Monster will only be available for a limited time, and once gone you’ll have to wait till next year to obtain these very special Monsters.  Alternatively, if you find yourself short on time you can also purchase the current Celestial in the Shop on Starhenge for 1250 Diamonds.

Daily Streak – When looking at the Star Chart, there is a Daily Streak counter on the right hand side of your screen. This will keep track of your daily rolls, and on the 5th day, it will reward you with an extra Free Roll! Below the Daily Streak, there is also a timer counting down the time remaining until your next free roll.

 Bonus Dice – These are awarded from reaching the 5th day in the Daily Streak counter. The number of free Rolls you’ve earned is shown underneath the Daily Roll Timer.

 Dice Rewards/Outcomes – There are 3 possible outcomes when rolling the Cosmic Dice. Each Die has the opportunity to reward you with; 500 Coins, 1 Diamond or 1 Move on the Star Chart. If you’re lucky enough to roll all 3 of the same item, your reward will be doubled! -e.g.  3000 Gold, 6 Diamonds or 6 Moves

FAQ_Gaze

Navigating to Starhenge – Missing your Celestial Monsters already? Not to worry, you can navigate back to their home in the sky the same way you would your Outer Islands, like Space or Cloud. Simply tap on the Map button and select Starhenge. From here, you can also tap on the Observatory structure to see the Star Chart.

Monster Bonus

(only offered in English)

FAQ Monster Bonus

Up to 3 Monsters on your Continent may have a blue music note appear above their head. This means that a Monster really wants the items it’s asking for!

FAQ Monster Bonus Order

When you complete a Monster Bonus order, you’ll get 1.5x more XP and Coins!

FAQ Monster Bonus Complete

When you have an item ready for one of these Monsters, the exclamation mark will also be blue.

You can unlock more Monster Bonuses by upgrading your Castle.

FAQ Order Icons

These notices tell you when a monster on your Continent wants an item without even having to ask them! The exclamation marks are for items requested in regular orders, and the music notes are for Monster Bonus orders.

Gameplay

In order to breed a Monster, you need to use the Breeding Structure and have two different species of Monsters at level 4 or higher. However you’ll have to figure out the combinations on your own!

At level 7 you unlock the Workshop. In the Workshop there are two buttons, tap the Decoration button. This menu shows all the Decorations you can craft for the Continent. When you make a new Decoration, it is kept in the Store until you need it. This means it takes up no room in your vault.

You can click on the Teleporter to check if Monsters are ready to be sent to a new Island where they can grow and learn new songs! When a Monster reaches the correct level, you will be able to visit the Teleporter and send them to the Island you select – keep in mind that some Monsters can only be sent to specific Islands! You can check all Monsters on your Continent that are eligible for which Island by selecting an Island from the Teleporter and scrolling through the list.

Any items from the Monster Handlers, as well as any receipts for purchases you make are found in your Mailbox.

The Bulletin Board is where you can find all the news and information for sales and specials. Be sure to check it often to keep up to date on all the latest news about Dawn of Fire!

Press the arrow button in the bottom right hand side of your screen to expand the main menu. Tap the Friends button and choose My Profile .From here you can change your Display Name, check your Friend Code, and add a Personal Message for your Friends.

There is only one Castle on the Dawn of Fire Continent for all your monsters. If you need more beds on your Continent, you can teleport or sell existing monsters to make room.

Tap on the Monster whose name you’d like to change, select Info. From here, you can tap on the Pencil to rename your Monster!

Fill out the form below to contact support. Make sure to describe your problem and include your Display Name and Friend Code if you know them.

Each monster occupies a certain number of beds, which are managed in the Castle. The number of beds a specific monster occupies can be found in the Monster’s info section. If the Monster you are trying to place requires more beds than the Castle has available, you can add more beds by upgrading the castle or you can sell an existing monster to make room for the new monster.

Crafting items are created in Structures like the Fruit Tree or the Garden. Each Structure can produce different items. New items and structures are unlocked as you level up in the game.

When you are in a Structure and see an item you would like to make, tap and hold your finger over the item to show the item’s Recipe.

Goals can be found on the top left hand side of the screen under your level bar. By tapping on the Goals icon, you’ll find a list of available goals to complete. Completing goals can reward you with gold, XP, and even Diamonds!

Coins are earned by fulfilling Monster orders and completing goals.

You can use your coins to purchase new things for the Continent, like Monsters and Structures!

Diamonds can be earned by completing goals! Sometimes they can be found around the Continent when removing trees!

To remove an obstacle, tap on the obstacle, and then tap on the remove button at the bottom right of the screen. Removing obstacles costs Crystals, but can reward you with new items like Diamonds and Seedlings!

Crystals can be found hiding on the Continent. Each Land on the Continent has a different type of Crystal, like the Vegidian Crystal’s on the Plant Land. Check back often to collect them!

Seedlings are found when you remove Trees from the Continent; you can use them to craft Decorations once you reach level 7!

Sometimes you just make too many items and fill up your vault. To make sure you always have room, you can upgrade your vault and increase the amount of storage using Crystals! If you have to get rid of just a few items, you can chose to delete them while in the Vault menu.

The Wondermine is full of goodies for your Monsters to discover! You can send them to explore inside and you never know just what goodies they might come back with! Sending a monster into the Wondermine removes them from the Continent until their search is done.

Your Monsters are always safe in the Wondermine. A sign will be placed in their spot on the Continent while they hunt for goodies, and you can always tap on the sign to check in on them.

Press the arrow button in the bottom right hand side of your screen to expand the main menu. Tap the Friends button and choose My Profile. From here you can check your Friend Code, change your Display Name, and add a Personal Message for your Friends.

Monster-Handler Matt can tell you all about it in the Market tutorial video on our YouTube channel!

No. The game requires an active Internet connection at all times because your account information is stored online on our servers.

You can find your stored items under the Decorations tab in the Workshop structure or in the Market.

Troubleshooting

Don’t worry – you probably accidentally loaded an anonymous account instead of a Game Center/Google Play/Game Circle account or vice versa.

You can double check this by going to Options > Log Out. This should return you to the main menu where you’ll be able to select your log in method or start a new game.

PLEASE READ CAREFULLY.

All game data is backed up on our server and associated with your login method. This includes monsters, decorations, currency (Coins and Diamonds), structures, and purchase history.

For accounts using Game Center, Google Play and Game Circle login, you can safely uninstall the game and your account will remain on our servers.

If you are playing via anonymous login, there is no guarantee that you will be able to access your account after deleting and reinstalling the game, owing to a large number of factors. It is highly recommended, whenever possible, to secure an anonymous account by binding it to an account.

Sometimes transactions can take a while to process – you may find that you will soon receive your purchase. If you do not, please forward a copy of the receipt you received from iTunes/Google Play/Amazon Market for your purchase to support@bigbluebubble.com along with your account’s BBB ID (found in the Options Menu under Support), and we would be happy to assist.

On iOS:

1. Sign in to your account on the iTunes Store. Once you are logged in, select the small arrow next to your Apple ID in the upper right corner and click Account.

2. On the Account page, there is a heading titled Purchase History – click the See All option beside it.

3. A list of purchases will appear. On this page, you should be able to locate your in-app purchase for My Singing Monsters. If you made multiple purchases at the same time, you can click on the arrow on the left hand side of the listing to expand it for more details.

On Android:

1) Sign in to your Google Play account.

2) Go to “My Android Apps” in the upper right corner.

3) Go to “My Orders & Settings” along the bottom to the left. On the next page, you should be able to locate your in-app purchase for My Singing Monsters.

On Amazon:

1. Sign in to your Amazon account.

2. In the top right corner there is a button that reads, “Hello, [name] Your Account.” Select the small arrow on the button to access the dropdown menu and click “Your Android Apps & Devices.”

3. On the next screen, find the My Singing Monsters app and select the “Actions…” button at the far right.

4. Click on “Your in-app items.” On the next page, you should be able to locate your in-app purchase for My Singing Monsters.

Delayed currency from purchases and TapJoy rewards are delivered to your in-game Mailbox. Once you open your Mailbox, you can select the attachment and claim your rewards!

At this time, we currently do not support log-ins or transfers between Android, Amazon, and iOS devices

Our monster-handlers are working hard to find a way that we can best support multiple devices and transfers.

Dawn of Fire has been streamlined to connect with your Game Center, Game Circle, or Google Play account.

If you would like to log on as two different users, you will need to have separate Game Center, Game Circle, or Google Play accounts. You can then switch users by logging out and switching on the Game Center, Game Circle, or Google Play application itself.

Have you checked the switch on the side of your device? In our game, it functions as a mute switch, and sometimes people don’t realize that. It’s also possible the game is stuck muted, and the switch doesn’t unmute it. See here for more details: http://support.apple.com/kb/HT4085

If you are still experiencing difficulty, force quitting and relaunching the app might resolve this.

Sometimes if you are switching to other apps that also use sound, your device can get confused and stop playing certain kinds of sound. Force quitting and relaunching the app should resolve this.




Contact Support

If you didn’t see your question listed above, or if you would like clarification on any of the answers, we invite you to fill out the form below and we would be happy to assist. Our hardworking and devoted support team operates Monday to Friday during standard business hours, and processes support requests in the order that they are received. Please be advised that miscategorized requests can take longer to process, and that there may be additional delays in replying to support requests, depending on game updates or unforeseen circumstances.

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